Shipping Policy
Shipping Policy
Last Updated: 08-18-26
At Mark and Maxx Company, we are committed to providing you with an exceptional shipping and return experience. Please review the details below for shipping times, handling, returns, and other important information regarding your order.
Shipping Time
Unless otherwise specified, all packages are shipped using ground shipping. The delivery time may vary depending on your location and item purchased, with an expected delivery window of 2–7 business days.
We utilize reliable carriers such as UPS, USPS, and FedEx, and the specific carrier may vary depending on your location and shipping rates.
Please note that this is an estimate and may vary slightly depending on the carrier and location.*
Order Handling Time
Our typical order handling time is 2–5 business days, which includes the time it takes to process your order, package it, and prepare it for shipment.Once your order is shipped, you will receive a tracking number via email.
Shipping Costs
We offer free standard shipping to all U.S. locations with no minimum purchase required.
There are no hidden fees or location-based surcharges for shipping within the United States.Any shipping outside the contiguous US will levy a shipping charge via a PayPal invoice or Shop invoice via your order page.
Express Shipping
We currently do not offer express shipping at checkout. However, if you request express shipping via our Voice-to-Email line (954-489-8301) or via our support email (support@marthascollections.com), we will do our best to fulfill the express shipping by providing an invoice with the express shipping amount that must be paid before the item is processed for express shipment.
Express shipment can be done for 1 or 2 day express only. This may vary depending on carrier type and zip code.
Return Timeline
We offer a 14-day return window from the date of delivery. Items must be in their original packaging, unused, and in resalable condition.For more information, please refer to our Return & Refund Policy.Restocking Fee
A 20% restocking fee will be applied to all returned items unless the item is defective or was damaged during shipping.
This fee helps cover the costs of restocking and processing returned goods.
Refund Processing Time
Refunds will be processed within 24–72 hours after we receive the returned item.
Please note that the actual time for the refund to appear in your account depends on your payment provider.
Tracking Your Package
Once your order ships, you’ll receive an email with a tracking number.You can use this number to monitor the delivery status of your package in real-time through the carrier’s tracking system.
Lost or Stolen Packages
If your package is lost or stolen, contact us immediately at:
📧 Support@marthascollections.com
📞 954-489-8301
We will assist you in resolving the issue as quickly as possible.
Damaged Items
f your order arrives damaged and you choose to keep the item, please contact the carrier directly to file a compensation claim, as we are not responsible for damage caused during shipping.
For items you wish to return due to damage, please refer to our Return and Refund Policy.
Shipping and Returns Summary:
Refund Processing Time
24-72 hours
Order Handling Time
2-5 business days
Return Timeline
14 days from delivery
Restocking Fee
20%
Shipping Time
2-7 business days
Free Shipping Available
Yes
Minimum Purchase for Free Shipping
No minimum required
Merchant Center Alignment
Our shipping details and estimated delivery times are aligned with our Google Merchant Centre shipping settings to ensure consistency and transparency for our customers.*
For holiday sales and seasons shipping and delivery window can be 2-14 business days. Packaging varies depending on product type. Pictures are for reference only.
Contact Information
For any questions regarding your order or shipping:
📧 Support@marthascollections.com
📞 954-489-8301
Mark and Maxx Company
5330 Steven Rd
Boynton Beach, FL 33472